The person making the reservation must be at least 21 years old.
The person making the reservation provides the holiday home owner with their contact and personal information: name, address, phone number, email address, and date of birth.
To confirm their reservation, the customer must pay a deposit (30%) immediately after booking, and the final payment (70%) is due one month before the rental period begins. If the rental starts in less than a month, the entire rental amount must be paid at once. Separate invoices for the deposit and the final amount will be sent at the time of booking.
The reservation is confirmed once the customer has paid the booking fee.
When making a reservation, a rental agreement will be sent, detailing the amount of the booking fee, the total rent, and the due dates. Separate invoices will not be sent.
If the customer fails to make the payments within the specified time, the landlord has the right to cancel the reservation without further notice.
Cancellations must be notified by email to info@staylevi.fi. The cancellation is considered effective once the notification has been received.
In case of cancellation, the booking fee portion (30%) is non-refundable.
If the cancellation is made 14-30 days before the rental period begins, 50% of the rent already paid (excluding the booking fee) will be refunded. If the cancellation is made 13 days before the rental period begins or later, no payments made by the customer will be refunded.
If the holiday property is not accepted or is accepted late, no rent refund will be granted to the customer. If the reservation is interrupted and the customer leaves the holiday property before the rental period ends, no compensation will be paid for the unused time, and the customer is not entitled to a rent refund.
If the customer does not make the payments on time, the reservation can be canceled without further notice.
The customer will receive arrival instructions and a code for the key safe by email before their arrival date.
The holiday property is available to the customer from 4:00 PM on the arrival day until 11:00 AM on the departure day. Exceptions must be agreed upon when making the reservation. The owner has the right to refuse to make exceptions.
Final cleaning is included in the price, but the accommodation folder contains instructions for final tasks such as taking out the trash, emptying the refrigerator, placing dirty dishes in the dishwasher, and returning furniture to its original position. Please read the instructions in the accommodation folder upon arrival. The owner has the right to charge an additional cleaning fee of €350 for neglecting these tasks or for gross uncleanliness.
The holiday property can be used by a maximum number of people as stated in the property’s description or as agreed upon when booking. The maximum number is 7 people.
If the reservation has to be interrupted due to the customer’s disruptive behavior, no payments will be refunded.
Small, well-behaved pets are welcome at the property. A €50 additional cleaning fee will be charged for them.
The customer is responsible for any damage caused to the apartment. Any damage must be immediately reported to the caretaker of the holiday property, Aj Pallarit Service Oy, phone +358 400 692 523. The customer is obliged to compensate the owner of the holiday property for any damage caused. The accommodation and its contents are always inspected after the rental period.
All remarks and complaints related to the holiday property must be addressed immediately upon their occurrence and during the reservation to the caretaker.
